Real Estate

Example Tasks of a Real Estate Virtual Assistant

  • Property Sales Support
  • Property Management
  • Social Media Management

Property Sales Support

Manage property listings to ensure accurate postings across multiple platforms for maximum visibility.

Coordinate property viewings by scheduling and communicating with clients regarding showings.

Prepare marketing materials by creating brochures and listing descriptions for property sales.

Track potential buyer inquiries and follow up to ensure continued engagement.

Assist with drafting and managing sales agreements and other relevant documentation.

Property Management

Respond to Maintenance Inquiries of tenant and owner.

Coordinate and Manage Communication with Tradies to resolve maintenance requests.

Review and Monitor Statements and address discrepancies in property management statements.

Create Rent Receipts using property management software (e.g., Property Tree/property me) to create rent receipts from statements (Banks, I Pay Rent, Rental Reward, ETC).

Manage email communication by responding to tenant and owner inquiries and coordinating maintenance requests as required

Prepare and process invoices for water bills, council rates, maintenance fees, and STRATA bills, and coordinate with the accounts team for invoice approval and licensing

Maintaining Data and Updating Profiles in CRM by maintaining accurate tenant profiles and gathering any missing information.

Issue Notifications like increases in rent and termination notices while monitoring and notifying tenants of arrears.

Creating Lease Bonds and Agreements and distributing them between owners and tenants.

General Admin Duties of gathering property documents and managing communications with tenants and owners.

Review property Inspection Reports to process bond claims and ensure compliance.

Social Media Management

Create Engaging Content and post content across social media platforms.

Manage Community Engagement by responding to messages and interacting with the community to increase engagement.

Track and Report Results of social media performance and suggest growth strategies

Software used by our staff

Q&A

Frequently Asked Questions

A Virtual Assistant can efficiently handle tenant inquiries, resolve issues promptly, and ensure tenants receive timely communication. They help maintain tenant satisfaction and retention by dressing concerns such as lease renewals, maintenance requests, and rent collection.

Yes, our VAs can manage property listings on multiple platforms, ensuring they are up to date, optimized for visibility, and compliant with industry standards. They also handle inquiries, follow up with potential buyers or tenants, and coordinate showings.

Our VAs are proficient in leading property management software used in Australia, including PropertyTree, PropertyMe, and Eagle. They can handle tasks such as tenant communication, rent collection, property listings, and maintenance coordination using these tools.

VAs can help with tasks such as rent collection, preparing invoices, managing accounts receivable/payable, and assisting with financial reporting. They ensure all transactions are accurately recorded in property management software.

Yes, our VAs support property sales by managing listings, scheduling viewings, preparing marketing materials, and tracking buyer inquiries. They also assist in drafting sales agreements and coordinating with agents for smooth transactions.

VAs manage property maintenance by receiving requests from tenants, coordinating with technicians (such as plumbers, electricians, and handymen), and scheduling repairs. They ensure maintenance tasks are completed promptly and to the required standard.

In addition to tenant management, property listings, and financial tasks, VAs can handle various administrative duties, such as document management, preparing contracts, coordinating inspections, and organizing property viewings.

Our VAs use email, phone, and property management software to maintain regular communication with tenants and property owners. They provide updates, follow up on queries, and handle lease renewals, rent notices, and other correspondence as needed.

Absolutely! Our VAs can create and schedule social media posts, engage with followers, and run targeted ad campaigns for property listings. They can also provide reports on social media performance and suggest strategies for growth.

We prioritize data security and confidentiality. All VAs are trained to follow strict data protection protocols, and the software they use complies with industry security standards. This ensures that tenant, property, and financial information is handled safely.

Our virtual assistants make phone calls using a VOIP (Voice Over Internet Protocol) system, which ensures that the call receiver will see an Australian phone number. This allows for seamless communication and maintains the appearance of a local presence for your business.