Our 20-hour and 40-hour packages provide different levels of business support. You can view the list of duties included in each package on this page. If you require a specific task that isn't listed, mention it as an Ad-hoc duty when you contact us. Our team will review the requirement and confirm whether it can be supported based on the VA's skills and availability.

20 hours/week suits businesses requiring regular ongoing support. 40 hours/week — Dedicated VA — is best for businesses requiring a dedicated full-time resource working Monday to Friday.

Each package has fixed pricing per month, based on the agreed weekly hours. Contact us to get more details and a quote for your business.

The packages are based on weekly hours — 20 or 40 hours per week. Monthly pricing is fixed based on the agreed weekly hours.

Yes. You can upgrade or reduce your package as your business needs change, subject to availability and the applicable notice period and package terms.

Your VA will work Monday to Friday according to your agreed package and schedule: 20 hours is 4 hours per day, and 40 hours is 8 hours per day.

Yes. For the 20-hour package, you can tell us your preferred time slots when you contact us.

No. Selected slots are a preference/request only. All slots are subject to availability and will only be confirmed by Your Remote Team after reviewing your enquiry.

Our team will discuss alternative available slots with you. Any change to your confirmed schedule is subject to availability. You can also mention any other preferred timing when you contact us, and our team will review whether an alternative arrangement is possible.

The duties available depend on your selected package. These can include basic administration, bookkeeping support, contract and order management, social media marketing, payment follow-ups, email management, invoice processing and ad-hoc administrative support. The package-specific list is shown on this page.

Yes. You can add specific requirements as Ad-hoc duties when you contact us. We will confirm whether the requested task is suitable based on the VA's skills, experience and availability.

You can request additional hours, subject to VA availability. Additional hours may incur an extra charge. If you regularly require more hours, we may recommend upgrading to a larger package.

Your VA is expected to work within their confirmed schedule. If you require work outside the agreed hours or time slot, please contact us in advance. Any additional work or schedule change is subject to availability and may incur additional charges.

The 40-hour package provides a dedicated full-time VA working Monday to Friday according to the agreed schedule. The VA is allocated to support your business consistently and can become familiar with your processes, systems and day-to-day operations.

Yes. You can provide training, SOPs, business processes and instructions. Your Dedicated VA can support different areas of your business where the tasks are within their skills and agreed responsibilities.

Your Remote Team will be closed for two weeks over the Christmas period. Clients will not be charged for these two weeks, and VA services will not be available during the shutdown.

If you require your VA to work on an Australian public holiday, please inform us in advance. Public holiday work is subject to the VA's availability and confirmation by Your Remote Team. Additional charges may apply where applicable.

You will need to provide the access required for your VA to perform their agreed duties. This may include email, CRM, accounting software, project management tools, social media platforms and other business systems. The level of access should be appropriate for the VA's responsibilities.

The client is responsible for providing the necessary system access.

We take client confidentiality, data privacy and information security seriously. Access to client information should be limited to authorised personnel and only to the systems and information required to perform their duties.

Our team will review your preferred package, time slots, required duties and business requirements. We will then confirm availability and guide you through the next steps, including VA matching and onboarding.

No. The contact form is used to understand your requirements and preferences. VA allocation and time slots are subject to availability and confirmation by Your Remote Team.

Communication arrangements will be agreed during onboarding and may include email, messaging platforms, video calls, project management tools or other agreed communication channels.

If your VA is unexpectedly unavailable, we will communicate with you and work to minimise disruption. Planned leave will be communicated two weeks in advance where applicable so workload and business continuity can be managed.

Please contact our team if your VA isn't meeting your business requirements. We will review the situation and discuss the appropriate next steps. Where a replacement is required, we will review your requirements and available resources.

Unused hours are generally not carried forward unless specifically agreed under your package terms.

Your VA works according to the agreed schedule and allocated weekly hours. If you need a significant change to the schedule, please discuss it with our team in advance.

Yes. Cancellation is subject to the applicable notice period and service terms. Our team will guide you through the offboarding process.

Contact us and tell us about your business, the type of support you require and approximately how much work you expect each week. Our team can help you determine whether the 20-hour Growth or 40-hour Dedicated VA package is the best fit for your business.